I'm not surprised to see this location with a 3.2 star rating. The service at this location is abysmal. Don't bother asking for assistant from Art, one of the managers there, as he isn't helpful at all, rather condescending and doesn't fit the Apple customer experience reputation. Has Apple even seen the reviews from this location? Something should be done with the staffing here, because most of them are not helpful at all. Props to the girl who helped me purchase my Airpods tonight, it's people like her that live by the Apple reputation of amazing service. I won't purchasing any other items from this location again.
Love this store! A talented 21 yr old Jose who only 3 mo in the job was able to help me solve a big problem tonight right before the store closed. I was able to send the edited videos with titles and style to my editor timely. An experience like this just made you feel that life is beautiful. Thanks again!
We came to this store with the intention of buying an Apple watch. The man that was supposed to help us took our name, asked us to wait, and never came back. While it was a busy store, he seemed quite satisfied helping someone else. Went to Costa Mesa and we were treated spectacularly, quite the opposite from the Victoria gardens store.
NEGATIVE ZERO is more the rate for them. Terrible Terrible Terrible service!! In order to fix beats pill/ headphones they wanted to charge $200 each when I told the girl that's how much they cost brand new she says yeah pretty much that's our policy. I had another pair of beats headphones that also don't work and she said I would have to wait to talk to someone else... waited for 30 minutes and no one else came. I just left the store. Will never buy beats again. Terrible quality/service!!
I ordered my new phone online and had it shipped to this store, it said it would be ready for pick up on Thursday. I call on Thursday to verify it is there before I go to pick it up and the representative that answered the phone told me it wasn't there yet and when I asked him around what time their orders usually get there, he says he doesn't know. Then I ask him when would be a good time to call back and check, he says he doesn't know. Finally, I ask him to speak to someone who knows something and he transfers me to the repair center. -_- I finally get transferred to a manager who then tells me my phone is in fact at the store but they have not separated the pallet that it came on so it was not ready for pick up. He said they would send an email when it was ready...I have yet to receive anything and they will be closing soon. I bet if I called to purchase something expensive I would get somebody who knew something and someone willing to help. I'd recommend going somewhere else for your Apple needs because these people don't know shit and they absolutely do not care.
Apple Victoria Gardens is a US Electronics Store based in Rancho Cucamonga, California. Apple Victoria Gardens is located at 12461 S Mainstreet, Rancho Cucamonga, CA 91739, USA.
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